Where is my order?

If you have paid for tracking on your order, you should have received a tracking number in your confirmation email allowing you to check the status of your order.

If you have not paid for tracking, or are having issues accessing the tracking information from the courier, there is some more information on estimated timings below.

Please Note - If postal tracking has not been selected at time of purchase, we do not receive any additional tracking information on your order and will be unable to answer queries on the status of your order once it has been dispatched.

The timings below are estimates only, based on guidance from third-party couriers. They do not include the additional manufacturing time of your order. All of our products are made-to-order and may take between 1-4 days to produce. Please bear this in mind when placing your order and raising any queries regarding dispatch and delivery. We will endeavour to get your order to you as quickly as possible, however dispatch and delivery dates are an estimate only. We are not liable for any delays in delivery.

Standard Shipping: 2 - 4 days
Express Shipping: 1 - 3 days

Standard Shipping: 2 - 11 days
Express Shipping: 2 - 7 days

Standard Shipping: 3 - 17 days
Express Shipping: 2 - 11 days

If you have not received your order within 25 days of placing it or a significant amount of time after the estimated delivery date, please don’t hesitate to contact us via the form above or by emailing us at support@softreset.co. We’ll find a solution as quickly as we can.

If your order is returned to us because it was undeliverable, we will contact you to discuss redelivery.

Please see more information in our Shipping Policy

Can I place a custom order?

Absolutely you can! We would love to create a design for your favourite game. No game is off limits, no matter how obscure. Please enter the details of what you’re looking for above.

We can also make changes to our existing design with a custom image. Want your Animal Crossing island to be featured? Have a favourite Final Fantasy character that you’d like to take centre stage? Just let us know by selecting “I would like a custom size / image” in the form above. Please give us as many details as you can, and attach any images or screenshots you’d like us to work with.

Additionally - we can resize the majority of our designs. We know that UK sizes don’t always work for picture frames from elsewhere in the world. Just shoot us a message to check we can accommodate what you’re looking for before you place your order.

Please Note - The biggest size we can print to is A2 (42 x 59.4 cm / 16.5 x 23.4 inches), however if you would like a print bigger than this, we can usually provide a high-resolution digital image for you to download and take to a local print shop.

What discounts do you offer?

We know that it can be really hard to pick your favourite game, or that your love might extend to a full series. Our multi-buy discounts are designed to save you some cash if you want to grab a couple of designs, or create a whole feature wall in your gaming space. We also have some bundle deals for entire collections - you can check them out here.

We also sometimes run additional sales and competitions! Follow us on Instagram if you’d like to stay up to date on more ways to save!

Can I place a bulk order?

You certainly can! (And thank you in advance). If you’re decorating your whole workspace / house with our posters, or have decided that everyone you know is getting one for Christmas, we’re more than happy to ship out orders of any size. No need to check with us first, unless you would like any custom details.

Please Note - Processing times for large orders may be slightly longer, as we take great care and attention to print and package each poster within your order. We will keep you updated with our dispatch process and recommend adding tracking to your order at checkout.